Terms of service

TERMS OF SERVICE

Last updated: 2 October 2026

Welcome to What’s The Dog Doin’.

These Terms of Service (“Terms”) apply when you access or use whatsthedogdoin.store (“Website”) or purchase products from us.

Throughout these Terms, “we”, “us” and “our” refer to What’s The Dog Doin’.

By accessing our Website or placing an order with us, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other rights that cannot lawfully be excluded.

1. ABOUT OUR STORE

What’s The Dog Doin’ is an online retailer specialising in novelty dog toys, dog accessories, everyday dog essentials and related products.

Our products may be stored, processed, fulfilled or shipped by third-party suppliers and fulfilment partners located in Australia or overseas.

When you purchase through our Website, your purchase is made from What’s The Dog Doin’, even where a third-party supplier or fulfilment partner dispatches the product.

Our use of third-party suppliers does not exclude or limit any rights you may have under Australian Consumer Law.

2. ELIGIBILITY

By placing an order through our Website, you represent that you have legal capacity to enter into the transaction or are otherwise legally authorised to make the purchase.

You must provide accurate, current and complete information when placing an order.

3. PRODUCTS

We make reasonable efforts to present our products accurately.

This includes product:

  • Images

  • Colours

  • Descriptions

  • Dimensions

  • Materials

  • Features

  • Variants

  • Pricing

  • Availability

However, colours and appearance may vary slightly depending on your device, screen and manufacturing variations.

Product packaging may also change from time to time.

Any material differences that affect your rights will be handled in accordance with applicable law.

Nothing in this section limits your rights where a product does not match its description, is not of acceptable quality, is unsafe, is unfit for its disclosed purpose or otherwise fails to comply with an applicable consumer guarantee.

4. PRODUCT IMAGES

Product images are provided to help customers understand the products being offered.

Some images may include lifestyle scenes, props, dogs, backgrounds or other objects that are not included with the product unless specifically stated in the product description.

Where illustrative or digitally created lifestyle imagery is used, we aim to ensure that the product itself is represented accurately.

Please refer to the individual product description for information about what is included with your purchase.

5. DOG TOYS & SUPERVISION

Dog toys should be used responsibly and under appropriate supervision.

No dog toy should be assumed to be indestructible unless expressly stated.

Regularly inspect toys for damage, loose pieces or excessive wear.

Stop using a product if it becomes damaged or presents a potential hazard to your dog.

Select products appropriate to your dog's size, behaviour and chewing habits.

These use instructions do not exclude or limit your rights under Australian Consumer Law where a product is defective, unsafe, not of acceptable quality or otherwise fails to comply with an applicable consumer guarantee.

6. PRICES

Unless otherwise stated, prices displayed on our Website are in Australian dollars (AUD).

The price displayed at checkout is the price applicable to your order, subject to correction of genuine errors as permitted by law.

We may change prices for future purchases at any time.

A price change does not retrospectively alter an order that has already been accepted, except where permitted or required by law.

7. DISCOUNTS & PROMOTIONS

From time to time, we may offer:

  • Discount codes

  • Bundles

  • Multi-buy offers

  • Promotional pricing

  • Limited promotions

  • Other special offers

The conditions of an offer will be displayed with the relevant promotion.

Unless otherwise stated, promotional offers cannot be combined.

Promotions may have:

  • Start dates

  • End dates

  • Eligible products

  • Minimum purchase requirements

  • Usage limits

  • Other reasonable conditions

Any advertised saving will be calculated using genuine applicable prices.

We do not intend to use artificial discounts or misleading pricing.

8. SHIPPING

Shipping is governed by our separate Shipping Policy, which forms part of these Terms.

If our Website states that we provide:

FREE SHIPPING AUSTRALIA WIDE — NO MINIMUM SPEND

that offer applies according to the conditions disclosed on our Website.

Products may be dispatched by third-party fulfilment partners.

As a result, an order containing multiple products may sometimes arrive in separate packages or at different times.

Where this occurs, you will not be charged additional shipping merely because an order is split unless this was clearly disclosed and agreed before purchase.

9. DELIVERY ESTIMATES

Any delivery timeframe displayed on our Website is an estimate unless expressly stated otherwise.

Delivery times may be affected by matters such as:

  • Carrier delays

  • Customs processing

  • Supplier processing

  • Public holidays

  • Severe weather

  • Incorrect delivery information

  • Remote destinations

  • Events outside reasonable control

We will not intentionally advertise delivery times that we know to be unrealistic.

Nothing in this section limits rights or remedies you may have where goods are not supplied within the time required under Australian Consumer Law.

10. INTERNATIONAL FULFILMENT

Some products may be fulfilled by suppliers located outside Australia.

This means packages may originate overseas.

Purchasing from What’s The Dog Doin’ does not mean that you are purchasing directly from that supplier.

Your transaction remains with What’s The Dog Doin’, subject to these Terms and applicable Australian law.

11. MULTIPLE PACKAGES

Because products may be sourced or fulfilled from different locations, products within the same order may arrive separately.

You may therefore receive multiple:

  • Packages

  • Tracking numbers

  • Delivery dates

This does not necessarily mean part of your order is missing.

If you believe an item has not arrived, please contact us so we can investigate.

12. ORDER PROCESSING

After placing an order, you should receive an order confirmation using the contact details supplied during checkout.

An order confirmation acknowledges that we have received your order.

Orders may undergo reasonable verification and processing before fulfilment.

If we cannot fulfil an order, we will provide an appropriate resolution, which may include cancellation and refund.

13. ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you wish to cancel or modify an order, contact us immediately.

We will attempt to accommodate your request where reasonably possible.

However, once an order has entered fulfilment or has been dispatched, we may be unable to stop the shipment.

If the order has already been dispatched, any applicable return rights will be governed by our Returns & Refunds Policy and Australian Consumer Law.

14. OUR RIGHT TO CANCEL AN ORDER

We may cancel or decline an order where reasonably necessary, including where:

  • A product is genuinely unavailable

  • Payment cannot be processed

  • An obvious pricing or listing error has occurred

  • We reasonably suspect fraud or unauthorised payment activity

  • We cannot legally supply the product

  • The delivery information provided is materially incomplete or invalid

  • The transaction would breach applicable law

If we cancel an order after payment has been taken, we will refund the relevant amount unless applicable law permits otherwise.

We will not exercise this right in a manner intended to avoid our obligations under Australian Consumer Law.

15. ADDRESS INFORMATION

Customers are responsible for providing complete and accurate delivery information at checkout.

Please check your:

  • Name

  • Street address

  • Unit/apartment number

  • Suburb

  • State

  • Postcode

  • Contact information

before submitting your order.

If you notice an error, contact us immediately.

We will attempt to correct it before fulfilment where reasonably possible.

If an order has already been dispatched, changes may no longer be possible.

This does not affect any rights you may have where a delivery problem was caused by us or someone acting on our behalf.

16. TRACKING

Tracking may be provided where available.

Tracking information can sometimes take time to update after dispatch.

If tracking appears incorrect, significantly delayed or indicates a delivery problem, please contact us.

17. RETURNS & REFUNDS

Returns, replacements and refunds are governed by our Returns & Refunds Policy and Australian Consumer Law.

Our voluntary return conditions operate in addition to your statutory rights.

Nothing in our Returns & Refunds Policy or these Terms excludes, restricts or modifies consumer guarantees or remedies that cannot lawfully be excluded.

18. AUSTRALIAN CONSUMER LAW

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, products must:

  • Be of acceptable quality

  • Be safe

  • Be reasonably durable

  • Be fit for any disclosed purpose

  • Match their description

  • Match any sample or demonstration model where applicable

  • Satisfy other applicable consumer guarantees

Where a product fails to meet an applicable consumer guarantee, you may be entitled to remedies available under Australian Consumer Law.

Depending on the nature of the failure, these may include:

  • Repair

  • Replacement

  • Refund

  • Compensation for reasonably foreseeable loss or damage where applicable

Nothing in these Terms is intended to remove or reduce those rights.

19. CHANGE OF MIND

Unless otherwise stated, we are not required to provide a refund or exchange simply because you:

  • Changed your mind

  • Selected the wrong colour or style

  • No longer require the product

  • Found the product cheaper elsewhere

We may voluntarily accept certain change-of-mind returns under our Returns & Refunds Policy.

Any voluntary return policy operates separately from your rights under Australian Consumer Law.

20. PRODUCT AVAILABILITY

Product availability may change.

Products may become unavailable due to:

  • Supplier inventory changes

  • Fulfilment issues

  • Product discontinuation

  • Technical inventory errors

  • Other circumstances

If a product becomes unavailable after you order it, we will contact you where necessary and provide an appropriate resolution.

Where we cannot supply a paid order, this may include a refund.

21. THIRD-PARTY FULFILMENT

We may use third-party suppliers, logistics providers, platforms and fulfilment services to process and deliver orders.

Information reasonably required to fulfil your order may be provided to these service providers.

The handling of personal information is also governed by our Privacy Policy and applicable privacy laws.

Our use of third-party providers does not remove any obligations we owe directly to you under applicable Australian law.

22. PAYMENT

Payments are processed using the payment methods made available through our checkout.

We do not guarantee that every payment method will always be available.

Payment services may be operated by third-party payment providers and may be subject to their own terms.

You agree to provide accurate payment information and to use only payment methods that you are authorised to use.

23. FRAUD & MISUSE

You must not use our Website to:

  • Commit fraud

  • Use stolen payment information

  • Make unauthorised purchases

  • Interfere with Website operation

  • Introduce malicious code

  • Attempt unauthorised access

  • Scrape or exploit the Website unlawfully

  • Abuse promotions

  • Impersonate another person

  • Engage in unlawful conduct

We may take reasonable action to protect our customers, Website and business from suspected fraud or misuse.

24. WEBSITE AVAILABILITY

We aim to keep the Website accessible and functioning properly.

However, temporary interruptions may occur because of:

  • Maintenance

  • Shopify/platform issues

  • Hosting problems

  • Network interruptions

  • Third-party service failures

  • Security incidents

  • Events outside our reasonable control

Where reasonable, we will work to restore affected functionality.

25. ERRORS & INACCURACIES

Despite reasonable efforts, our Website may occasionally contain:

  • Typographical errors

  • Incorrect product information

  • Pricing errors

  • Availability errors

  • Technical errors

We may correct genuine errors when discovered.

Where an error affects an existing order, we will deal with the matter fairly and in accordance with applicable law.

Nothing in this section permits us to engage in misleading or deceptive conduct or avoid rights provided under Australian Consumer Law.

26. INTELLECTUAL PROPERTY

Unless otherwise stated, the original content created for What’s The Dog Doin’, including our:

  • Branding

  • Logos

  • Original graphics

  • Original illustrations

  • Website copy

  • Original photography

  • Original videos

  • Website design elements

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may use our Website for ordinary personal shopping purposes.

You must not reproduce, commercially exploit or distribute our protected content without permission, except where permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

27. USER CONTENT

If you voluntarily submit content to us, such as:

  • Product photos

  • Reviews

  • Videos

  • Comments

  • Feedback

you confirm that you have the right to submit that content.

We will not claim ownership of your original content merely because you submitted it.

If we wish to use customer-created photos or videos for advertising or other promotional purposes beyond what would reasonably be expected from the way they were submitted, we may seek appropriate permission.

28. REVIEWS

Reviews should reflect genuine experiences.

We do not permit knowingly:

  • Fake reviews

  • Fabricated testimonials

  • Misleading endorsements

We may moderate content that is unlawful, abusive, spam, unrelated to the product, contains personal information or otherwise violates reasonable review guidelines.

We will not intentionally manipulate reviews to create a misleading impression of customer sentiment.

29. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

These websites operate independently from us.

We are not responsible for third-party content or practices merely because we provide a link.

Your use of a third-party website may be governed by that provider's own terms and policies.

30. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited under Australian Consumer Law or other applicable legislation.

To the extent permitted by law, we are not responsible for loss or damage caused solely by circumstances outside our reasonable control or by misuse of a product contrary to clear instructions.

This section must be read subject to all non-excludable statutory rights.

31. INDEMNITY

To the extent permitted by law, you are responsible for loss directly caused by your unlawful use of our Website or deliberate infringement of another person's rights.

Nothing in this section requires you to indemnify us for loss caused by our own unlawful conduct, negligence or breach of applicable consumer law.

32. PRIVACY

Your privacy is important to us.

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy.

Where applicable, we handle personal information in accordance with Australian privacy law and other legal obligations that apply to our business.

Please review our Privacy Policy for more information.

33. ELECTRONIC COMMUNICATIONS

By placing an order, you agree that we may send transactional communications reasonably necessary to process your purchase, such as:

  • Order confirmations

  • Shipping updates

  • Delivery information

  • Refund notifications

  • Customer-service communications

Marketing communications are handled separately and subject to applicable consent and unsubscribe requirements.

34. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • Our Website

  • Products

  • Business operations

  • Technology

  • Applicable law

Updated Terms will be published on this Website with a revised effective date.

Changes will generally apply prospectively and will not be used to retrospectively remove rights associated with an order already accepted.

35. SEVERABILITY

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

36. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean we have waived that right.

This clause does not limit any statutory rights available to consumers.

37. GOVERNING LAW

These Terms are governed by the laws applicable in Australia and, where relevant, the State or Territory in which our business operates.

Nothing in this section is intended to restrict any right a consumer has to bring a claim or seek a remedy in a jurisdiction available to them under applicable law.

38. CONTACT US

If you have questions about these Terms, an order or one of our products, please contact:

What’s The Dog Doin’

Website: whatsthedogdoin.store

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Business name: [INSERT LEGAL BUSINESS/TRADING NAME]

ABN: [INSERT ABN IF APPLICABLE]

Business address: [INSERT APPROPRIATE BUSINESS/CONTACT ADDRESS IF APPLICABLE]

39. CONSUMER RIGHTS

These Terms are intended to operate consistently with Australian Consumer Law.

If any part of these Terms conflicts with a right or remedy that cannot legally be excluded, the applicable law will prevail to the extent of that inconsistency.

Your statutory consumer rights are in addition to any voluntary protections or policies offered by What’s The Dog Doin’.