Contact information
CONTACT INFORMATION
Last updated: 2 October 2026
Need help with an order, delivery, return or one of our products?
We're here to help.
If you've purchased from What’s The Dog Doin’, you should contact us about your order — not the third-party supplier or fulfilment partner that may have dispatched your parcel.
CONTACT WHAT’S THE DOG DOIN’
Store: What’s The Dog Doin’
Website: whatsthedogdoin.store
Email: whatsthedogdoin.store@gmail.com
Phone: 0468 344 833
ABN: 17 341 281 813
CUSTOMER SUPPORT
You can contact us about:
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Orders
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Shipping
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Tracking
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Delivery problems
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Damaged products
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Incorrect products
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Faulty products
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Returns
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Refunds
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Cancellations
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Product information
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Website issues
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General enquiries
For the fastest assistance with an existing order, please include your order number.
ORDER SUPPORT
If your enquiry relates to an order, please provide:
Order number:
Full name:
Email used for the order:
Product:
Description of the issue:
For damaged, faulty or incorrect products, please also include clear photographs and, where reasonably necessary, a short video demonstrating the problem.
This helps us investigate the issue with our suppliers and fulfilment partners as quickly as possible.
SHIPPING & TRACKING
If you're contacting us about a delivery, please include:
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Your order number
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Tracking number, if available
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Delivery postcode
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Description of the problem
Some What’s The Dog Doin’ products may be dispatched by third-party suppliers and fulfilment partners, including from overseas locations.
This does not mean you need to contact those suppliers yourself.
Your purchase was made through What’s The Dog Doin’, and we remain your point of contact for customer-service issues relating to your purchase.
RETURNS & REFUNDS
Please contact us before returning a product.
Do not automatically return a product to the address printed on its shipping package.
Because we use multiple suppliers and fulfilment locations, the appropriate return address may differ from the original dispatch address.
If a return is required, we will provide the applicable instructions.
Please see our Returns & Refunds Policy for further information.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If something has gone wrong with your order, contact us at:
whatsthedogdoin.store@gmail.com
Depending on the issue, we may request:
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Photographs
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Video
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Photographs of the packaging
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Shipping-label information
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Other reasonable information required to investigate the problem
We will assess the issue and provide an appropriate remedy in accordance with our policies and applicable Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
What’s The Dog Doin’ recognises the consumer guarantees and other applicable rights provided by the Australian Consumer Law.
Our use of third-party suppliers, overseas suppliers, fulfilment partners, shipping carriers or ecommerce platforms does not remove consumer rights that cannot legally be excluded.
Where goods fail to meet an applicable consumer guarantee, customers may be entitled to remedies including a repair, replacement or refund depending on the circumstances and requirements of Australian Consumer Law.
Nothing on this page, or elsewhere on our Website, is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.
COMPLAINTS
If you're unhappy with a product, order or service you have received from us, please contact:
Email: whatsthedogdoin.store@gmail.com
Phone: 0468 344 833
When contacting us, please explain:
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What happened
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Your order number, if applicable
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The outcome you're seeking
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Any relevant supporting information
We will review your complaint and work with you to provide an appropriate response.
For complaints involving product problems, available remedies will depend on the circumstances and your rights under Australian Consumer Law.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as quickly as possible:
whatsthedogdoin.store@gmail.com
Because orders may enter automated fulfilment shortly after purchase, we cannot guarantee that an order can be modified or cancelled once processing has begun.
If an order has already been dispatched, our Returns & Refunds Policy and your applicable consumer rights will determine the available options.
PRIVACY & SECURITY
Please never send us:
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Credit card numbers
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Online banking passwords
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Account passwords
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Authentication or verification codes
through ordinary email or customer-support messages.
We will only request information reasonably necessary to identify your order, investigate your enquiry or provide customer support.
Information provided to us will be handled in accordance with our Privacy Policy and applicable law.
THIRD-PARTY SUPPLIERS
What’s The Dog Doin’ may use third-party suppliers and fulfilment partners to assist with processing and dispatching products.
Customers should generally not need to contact these suppliers directly.
If supplier involvement is required to investigate a delivery or product problem, we will handle that process where appropriate.
Our relationship with a supplier does not replace our customer-service relationship with you.
RELATED POLICIES
Please also review our:
Shipping Policy
Returns & Refunds Policy
Privacy Policy
Terms of Service
These policies should be read together.
Nothing contained within our store policies overrides consumer rights that cannot legally be excluded under Australian Consumer Law.
CONTACT DETAILS
What’s The Dog Doin’
Website: whatsthedogdoin.store
Email: whatsthedogdoin.store@gmail.com
Phone: 0468 344 833
ABN: 17 341 281 813
WE'RE YOUR POINT OF CONTACT
If you bought it from What’s The Dog Doin’, start with us.
Whether your parcel was dispatched locally or through one of our international fulfilment partners, you shouldn't have to work out which supplier handled your order before asking for help.
Send us your order details and we'll take it from there.